Privacy Policy – How 111kap Handles Your Data

1. Introduction

111kap ("we", "us", "our", "the Platform") takes the privacy of our players seriously. This Privacy Policy explains in clear terms how we collect, use, store and protect personal information when you use our online gaming platform, which includes sports betting on cricket, PSL, football and esports, live casino, slots, bingo and related features available at 111kap.pro.

We understand that handing over personal data — especially when it involves payment information in PKR — requires trust. This policy is written to help you understand exactly what we do with your data and why, so you can make an informed decision about using the platform.

This policy should be read alongside our Terms and Conditions and our Responsible Gaming Policy, both of which are part of your agreement with 111kap.

2. Data We Collect

We collect information in a few different ways depending on how you interact with 111kap. Here is what we collect and where it comes from:

Information you provide directly:

• Registration data: Full name, date of birth, email address, phone number, residential address and any identity documents submitted for verification (such as a copy of your CNIC or passport).
• Payment information: When you make a PKR deposit via JazzCash, Easypaisa, Raast, bank transfer or card, relevant payment identifiers are collected. We do not store full card numbers — card data is handled by our PCI-compliant payment processors.
• Communications: If you contact our support team via email, live chat or any other channel, we retain records of those conversations.
• Responsible gaming preferences: Deposit limits, session reminders and self-exclusion settings you apply to your account.

Information collected automatically:

• Device and technical data: IP address, device type and model, operating system, browser type, screen resolution and mobile network information.
• Behavioural data: Pages visited, features used, betting and gaming activity, session duration, click patterns and navigation paths within the platform.
• Cookies and similar technologies: Session cookies, preference cookies and analytics cookies as described in Section 8 below.

Information from third parties:

• Identity verification services used to confirm your age and identity in line with our age verification obligations.
• Fraud prevention databases where we check submitted details against known patterns of fraudulent activity.
• Payment processors who provide transaction confirmation details for PKR deposits and withdrawals.

3. How We Use Your Data

We use the information we collect for the following purposes:

• Account management: Creating and maintaining your 111kap account, verifying your identity and age, and processing login and security requests.
• Service delivery: Enabling you to place bets on cricket, PSL, football and esports, play live casino, slots and bingo, and access all other platform features.
• Transaction processing: Handling PKR deposits via JazzCash, Easypaisa, Raast and other methods, and processing withdrawal requests back to your chosen method.
• Customer support: Responding to your queries, resolving account issues and managing formal disputes.
• Fraud prevention and security: Detecting and preventing fraudulent accounts, money laundering, multiple account abuse and other forms of platform misuse.
• Responsible gaming: Monitoring account activity to support self-exclusion requests, deposit limits and any referrals for responsible gaming intervention.
• Promotions and marketing: Sending you relevant bonus offers, reload promotions, cricket betting boosts and VIP rewards where you have opted in. You can opt out at any time — see Section 11.
• Platform improvement: Analysing usage patterns to improve the betting interface, game lobby, app performance and overall player experience.
• Legal compliance: Meeting obligations under applicable law, responding to lawful requests from authorities and maintaining required records.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract performance: Processing necessary to operate your 111kap account, handle transactions and deliver the services you have signed up for.
• Legal obligation: Processing required to comply with applicable laws including age verification, identity checks and anti-money laundering requirements.
• Legitimate interests: Processing for fraud prevention, security monitoring, platform analytics and improvement — where our legitimate interest does not override your rights.
• Consent: Where we send optional marketing communications — this is based on your consent, which you can withdraw at any time without affecting your account.

5. Sharing Your Data

111kap does not sell your personal data to third parties. We share your data only in the following situations and with the following categories of recipient:

• Payment processors: JazzCash, Easypaisa, Raast, bank partners and card payment processors receive the data necessary to process your PKR transactions.
• Identity and age verification providers: Third-party KYC services receive identity documents and personal details to verify your age and identity when required.
• Fraud and security services: Anti-fraud databases and risk management tools receive transaction and behavioural data to detect and prevent misuse.
• Technology and hosting providers: Infrastructure and platform technology partners who process data on our behalf under binding data processing agreements.
• Legal and regulatory bodies: Where required by applicable law, court order or regulatory request, we will disclose data to relevant authorities. We do not disclose more than is legally required.

6. Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by law. The following general principles apply:

• Active account data is retained for the duration of your account with 111kap.
• After account closure, we retain certain data — including identity verification records, transaction history and betting records — for a period required by applicable legal and financial record-keeping obligations. This is typically five years but may vary based on specific legal requirements.
• Support communication records are retained for a period proportionate to the nature of the query, typically up to three years.
• Marketing preferences and opt-out records are retained indefinitely to ensure we honour your choices.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

7. Payments & PKR Transaction Security

All financial transactions on 111kap are denominated in PKR. When you deposit using JazzCash, Easypaisa, Raast or by card, your payment details are processed by our payment partners, not stored directly by 111kap. Our payment integrations use encrypted connections and comply with the security standards required by each payment provider.

We conduct periodic reviews of our payment processing arrangements to ensure they meet current security expectations. If you suspect unauthorised activity on your 111kap account related to a payment, contact support at [email protected] without delay.

8. Cookies & Tracking Technologies

111kap uses cookies and similar technologies on the website and mobile app. A cookie is a small text file stored on your device that helps us recognise you, remember your preferences and understand how you use the platform.

We use the following categories of cookies:

• Essential cookies: Required for the platform to function — handling logins, session management, bet slip state and security. These cannot be disabled without breaking the platform.
• Preference cookies: Remember your settings such as odds format, language preference and display choices across sessions.
• Analytics cookies: Collect anonymised data about how players use the platform — which pages are visited most, where users drop off and how features are used. This helps us improve the experience without identifying you as an individual.
• Marketing cookies: Used only where you have consented, to personalise promotional content and track whether you have interacted with a promotion.

9. Your Data Rights

As a 111kap account holder, you have the following rights regarding your personal data. To exercise any of these rights, contact us at [email protected] with "Data Rights Request" in the subject line. We will respond within a reasonable timeframe.

Note that some rights are subject to legal limitations — for example, we cannot delete data that we are legally required to retain. Where a request cannot be fulfilled in full, we will explain why.

10. Children & Age Verification

111kap is strictly an adults-only platform. We do not knowingly collect or process personal data from individuals under the age of 18. Age verification is part of our registration and withdrawal process, and we reserve the right to request supporting documentation at any stage.

If we become aware that a user under 18 has registered an account, that account will be closed immediately, all bets will be voided and any deposits will be returned to the source payment method subject to verification. If you believe a minor has accessed the platform using your payment details or otherwise, please contact support without delay.

11. Marketing Communications

With your consent, 111kap may send you information about promotions, bonuses, cricket betting events (including PSL season offers), new platform features and other content relevant to your use of the platform. Marketing communications are sent by email and, where you have enabled it, push notification via the 111kap app.

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in any marketing email.
• Adjusting notification preferences in the 111kap app settings.
• Contacting support at [email protected] and requesting removal from marketing lists.

Opting out of marketing does not affect essential account communications such as transaction confirmations, security alerts and policy update notices — these will continue regardless of your marketing preference.

12. Security Measures

111kap implements technical and organisational security measures proportionate to the risk presented by the data we process. These include:

• Encrypted data storage and transmission using industry-standard protocols.
• Role-based access controls limiting which staff can access personal account data.
• Two-factor authentication availability for player accounts.
• Regular security reviews of platform code and infrastructure.
• Secure API integrations with payment partners including JazzCash and Easypaisa.
• Monitoring for unusual account activity that could indicate unauthorised access.

No online platform can guarantee absolute security, and 111kap is no different in that respect. However, we take reasonable and proportionate steps to protect your data and will notify affected players promptly in the event of a data breach that poses a risk to their interests.

13. Changes to This Policy

111kap may update this Privacy Policy from time to time to reflect changes in how we process data, new services we introduce or changes in applicable legal requirements. When we make material changes, we will notify registered players via email or an in-platform notification, and the updated date shown at the top of this page will be revised.

We recommend checking this page periodically even between notifications. Continued use of 111kap after a policy update constitutes acceptance of the revised terms.

14. Contact Us

If you have a question about this Privacy Policy, wish to exercise a data right, or want to raise a concern about how your personal data is handled, please get in touch: